Frequently Asked Questions

Our products are functional, sustainable, and of high quality. They're perfect for everyday use with your dog, whether for training, traveling, or sports.

We work with manufacturers from Europe and North America to offer high-quality, fair-trade products. We do dropship, but not from China.

For orders under €100, we charge a flat shipping fee of €7.99 – fair, transparent, and regardless of size or weight.

Shipping is free for orders over €100.

We currently ship to Germany and Austria . Delivery times are typically 4–7 business days . If delivery times differ for individual products, you will find the information directly on the respective product page.

As soon as your order is on its way, you'll receive a tracking number so you know exactly when your package will arrive—and your dog can look forward to it. 🐶📬

Any questions? Write to us anytime – we're here for you!

Shipping usually takes 4 to 7 business days, depending on the product and destination.

You can easily exchange or return the product within the return period. Our customer service will be happy to assist you.

We only ship within the EU. Shipping costs vary depending on the destination.

Yes, we offer products for dogs of all sizes. Size charts are available for most items.

Yes, you can purchase gift cards in various amounts on our website.

Report the damage within 7 days and we will arrange an exchange or refund.

Yes, we are always looking for high-quality, sustainable products that fit well with our product range. If you know of or offer an interesting product, please contact us – we look forward to hearing from you!

No problem! We're happy to help. Simply contact us, and our customer service team will be happy to assist you.